This Privacy Policy explains how Lorland.com (“Lorland”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website and services (the “Site”).
By using the Site, you agree to the terms of this Privacy Policy and our User Agreement.
This Privacy Policy applies only to Lorland.com and its associated domains and subdomains. When you follow links to third-party websites, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party websites you visit.
The applicable version of this Privacy Policy will always be the one displayed in the footer of the Site.
By using our Site, you confirm that you have read, understood, and agreed to this Privacy Policy and our User Agreement. You also consent to the collection, storage, processing, and use of your personal data as described in this policy.
We aim to maintain consistent privacy standards across our services, subject to applicable laws and regulations.
You may browse Lorland without providing personal information. However, when you use certain features, we may collect personal and technical data.
We may collect:
Name, email address, phone number, and contact details
Billing and payment information (where applicable)
Account registration details
Transaction and order history
Messages, disputes, support requests, and communications with us or other users
When you use the Site, we may automatically collect:
IP address and device information
Browser type and settings
Pages visited and time spent on the Site
Referral URLs (where you came from) and exit pages
Search queries and interaction data
Cookies and similar tracking technologies
We may also receive information from:
Payment processors
Fraud prevention providers
Analytics and advertising partners
Other service providers supporting our operations
We use personal information to operate, improve, and secure our services. This includes:
Providing access to our platform and services
Processing transactions and payments
Customer support and dispute resolution
Detecting and preventing fraud, abuse, and illegal activity
Enforcing our User Agreement and policies
Improving site functionality, performance, and user experience
Personalising content, features, and recommendations
Sending service updates, security alerts, and optional marketing communications
Verifying identity and ensuring platform safety
We do not sell or rent your personal information to third parties for marketing purposes without your consent.
We may share your personal information in the following situations:
Legal compliance: to comply with legal obligations, court orders, or lawful government requests
Safety and protection: to protect the rights, safety, or property of Lorland, our users, or the public
Service providers: with trusted third parties who help us operate the platform (e.g. payment processing, fraud prevention, hosting, analytics)
User-authorised sharing: when you explicitly request or consent to sharing your information
Business transfers: in the event of a merger, acquisition, or sale of assets
In some cases, you may need to share limited personal information with other users to complete transactions. By doing so, you agree to:
Respect the privacy of other users
Use their information only for legitimate transaction-related purposes
Avoid unsolicited communication or misuse of data
Lorland uses cookies and similar technologies to improve user experience.
Cookies may be used to:
Keep you logged in and improve session experience
Remember preferences and settings
Understand user behaviour and improve site performance
Measure marketing effectiveness
Support security and fraud prevention
Most cookies are session-based and are deleted when you close your browser, while others may remain for a limited period.
You may disable cookies through your browser settings, but some features of the Site may not function properly.
We may use web beacons (small tracking images) and similar technologies to understand how users interact with our Site. These tools help us analyse traffic, measure performance, and improve services.
These technologies often work alongside cookies and may be managed or disabled through browser settings.
We do not tolerate spam or unauthorised messaging.
You agree not to:
Add other users to mailing lists without consent
Use our communication tools for unsolicited marketing
Send spam, phishing messages, or abusive content
We may monitor and filter messages for security, fraud prevention, and compliance purposes.
We may also send essential service-related messages (e.g. account notifications or maintenance updates), which cannot typically be opted out of while using the service.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to:
Use strong and unique passwords
Not share your login details
Notify us immediately if your account is compromised
You are responsible for all activity that occurs under your account.
You may review and update your account information through your profile settings.
We encourage you to keep your information accurate and up to date.
You may request account deletion, subject to legal and operational requirements. Even after deletion, we may retain certain data where required for:
Legal compliance
Fraud prevention
Dispute resolution
Security and auditing purposes
We treat your personal data as a valuable asset and use appropriate technical and organisational measures to protect it, including encryption, access controls, and secure storage systems.
However, no system is completely secure, and we cannot guarantee absolute protection against unauthorised access or data breaches.
Our services are intended for users aged 13 and above.
If you are under 13, you should only use the Site with parental or guardian consent and supervision. We do not knowingly collect personal information from children under 13 without appropriate consent.
We retain personal information only for as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
Prevent fraud and abuse
By using Lorland, you acknowledge that your information may be transferred, stored, and processed in countries outside your own, including jurisdictions that may have different data protection standards.
We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of the Site constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, you may contact us via the contact details provided on Lorland.com.
